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Dispute Resolution 

 

Stanley Finance are committed to client service and satisfaction. We encourage feedback on our performance across all areas of our business and recognise the value of complaints as an important tool in monitoring client satisfaction. 

 

What if I have a complaint?

Stanley Finance has developed internal dispute resolution procedures to assist you to resolve a complaint or dispute about our services. Our internal dispute resolution procedures are free of charge. We are also a member of an independent external dispute resolution scheme, the Credit & Investment Ombudsman (CIO).

 

How to make a complaint

In the first instance, please contact Bertie Stanley to submit your complaint. We would like to be the first to know if you are not happy with our services. You can contact us verbally or in writing. To ensure that we can examine and respond to complaints quickly, complainants are asked to:

  • provide contact details (preferably a phone number and email address) so we can discuss the complaint or seek additional information; and
  • provide as much detail as possible about the nature of the complaint, and attach all relevant documents and other information to support the complaint.

 

Contact details for all complaints
Bertie Stanley
Telephone (during business hours): 0417 448 242
Email: borrow@stanleyfinance.com.au 

 

For more information, download our Dispute Resolution and Complaints Handling Guide.

Australian Credit Licence 442952

ACN 164 720 996

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